Dear Gord, I’ve meant to write you a million times since your company installed an alert door system in our mother-in-law’s home in Toronto Canada. As you know, since the pandemic, we were not able to see our in-law for several years. And in that period of time, our mother-in-law developed dementia with hallucinations and exiting tendencies. Being here in New York, I cannot tell you how frustrating and scary it was not knowing what was going on so far away, whether she was “escaping” the apartment, opening a door, or if she was actually already in the street by herself!!
I found your company through a referral list sent to me when she was actually hospitalized from one of her episodes and the police found her roaming the streets in the middle of the night. Imagine our fear when we got a phone call from the hospital. Before her release and after many long hours on the phone with different departments, we were sent a referral list of companies who offered monitors for just this kind of event. After several long conversations with you and many of the other companies on the list, it was obvious you and your company were just what we needed. You took all the time I needed to talk with me, go over what was best for us, and address our concerns of picking a company so far away sight-unseen. Not only did you ask the right questions, but all of this was done in such an expeditious manner as we needed this to be put in place immediately! And this you did. Within about a week’s time, everything was in place to set this all up.
It is now a little past a year with your system in place. In the beginning we were getting notifications all the time. Door open. Door closed. Door not closed properly. We were absolutely shocked at how often she was leaving or trying to leave the apartment. Her partner who was also not well, was not able to adequately tell us all this time what was actually happening. So when the system was finally installed and alarm after alarm went off we not only were now aware of how severe the situation was but more importantly, we were able to set up other monitoring systems as an adjunct to your system to help us from here in New York and not have to travel to Canada.
We also installed cameras which made all the difference and made your system so complete. At one point after all the exterior doors were hooked up, I realized we also needed an alarm on her interior bedroom so we knew not only when she got to an outside door which many times was too late for us to intervene, but with the interior bedroom alarm we knew when she was “simply” on the move ahead of her getting to an exterior door. And for this alarm, you personally came and set it up as it did need some special programming.
In short, your system has truly made all the difference for us. We cannot thank you enough for everything you did and in such a gentle, loving way without frightening either of our in-laws either. This is for sure something that can be disturbing or frightening to elderly people and your personal touch comforted everyone involved.
Thank you – Thank you – Thank you…. I would always be happy to help or talk to anyone thinking of using your firm. Don’t think – just do! You will be so satisfied… oh, and I forgot to mention. The cost – so fair and reasonable.
I wanted to send a quick note to say how well your equipment has already worked! Within two days of hooking up mom’s bed monitor it was obvious something wasn’t right. She was getting up repeatedly to use the washroom. Of course with her dementia she has no memory of doing so. I took her to the doctor yesterday and she was diagnosed with a bladder infection. We would never have known this without your gear.
So a big thanks to you.
When my Mum was first diagnosed with Alzheimer’s her wish was to stay in her matrimonial house as long as she was able. As the disease progressed we became aware of CareLink Advantage through a family friend and quickly realized the potential for monitoring our Mum’s activities remotely to ensure her safety and well-being while allowing her to live where she was most comfortable. In addition, it allowed our family to share in the responsibilities associated with the caretaking no matter where they resided. Close to three years later we unfortunately had to move Mum into a long term care home. We certainly could not have sustained her lifestyle in her home without the assistance of the CareLink Advantage system and their dedicated responsive team.
My elderly loved one was independent, living alone and functioning well with low level dementia. Then she took a bad tumble and her life and mine changed forever. She was in the hospital and the diagnosis was ‘accelerated vascular dementia’, exacerbated by the head trauma and would require 24/7 supervision. The prognosis was not favourable and the heavy-duty pressure was on for immediate admission to a long term care facility. That was right in the climax of escalating cases of COVID 19 running rampant in these facilities. I could not bring myself to see that happen and was desperate for alternate solutions. No-one had one.
I decided I could care for her but not with 24/7 supervision, if she fell or got disoriented or some other unforeseen accident, I was responsible and full time PSW care was cost prohibitive. I did some research and found “The CARElink Advantage”. It offered video surveillance, bed monitoring and sensors on the doors and more. It seemed more oriented towards “living” at home options vs video surveillance that seemed prevailing. It offered everything I required and an opportunity to provide the mandatory 24/7 supervision while still maintaining her dignity and sense of privacy. I countered the LTC option with The CARElink Advantage service, the hospital out-patient case manager was thrilled with the idea. It allowed us to utilize a wait-at-home program, where she was prioritized on the wait list for a LTC “bed” while waiting in the comfort of her own home and surroundings.
I was really nervous about taking this on, but then I spoke with Gord who walked me through everything, offering suggestions and advice. It was all I needed and more. He set-up the inconspicuous equipment (important so it didn’t draw unwanted attention) quickly and showed me the easy-to-use, secure, web-based dashboard that I could access from anywhere, anytime. I LOVED the phone app. I didn’t have to follow her around, if I was worried I just tuned into the room of choice. It really was a game changer, I could intervene before any damage could be done and it provided peace of mind in the middle of the night if I heard anything, I didn’t have to disturb her (or me) just tuned in to ensure she was safe. It really took the strain off the relationship of caregiver/adult babysitter, she still deserved her dignity and independence and the discreet surveillance allowed us more time to just be, each doing what we wanted and not building resentments. The system was secure and reliable and if I wanted to tweak anything I had access through the dashboard or Gord was always just a call away (literally always available to me). The CARE Link Advantage service, gave us both a quality of life that changed the course of her life. Instead of her being shuffled off to the nearest Long-term care facility, she was able to wait until eventually being accepted into a beautiful long-term care “home”. She is happy, healthy and thriving. It would have been a very different ending had it not been for the advantages we were able to utilize through The CARElink Advantage service that Gord brought into our lives. In retrospect, before her accident, this would also have been an ideal, proactive “safely stay-at-home-independent” solution.
If you are the guardian or a caregiver of an individual, at whatever age for whatever reason, who would benefit from being discreetly monitored for safety, I strongly urge you to look into your options and then give Gord a call!
Thank you Gord Turner and CareLink Advantage! CareLink Advantage was such a Godsend to our family. We had it for just over 2 years until our Mom’s passing. It brought us peace of mind with our Mom who wanted nothing more but to stay living in her home of 70 years, despite having dementia. With the various sensors and the cameras on the exterior doors, we knew Mom was safe. With the app and alerts, it added that extra monitoring needed in addition to the caregivers and family members visiting throughout the day. Because of CareLink we didn’t need to have people 24/7 in the house, which was important to Mom for her to have her privacy. More importantly, it meant Mom didn’t have to be moved to a care facility. Even during her final weeks of illness, when a family member was always in the house with her, the CareLink sensors and cameras continued to help us with monitoring.
Gord, you provided such excellent service. Always available for questions and so helpful and kind. The work you do is so important! Thank you! As a family we are truly grateful and highly recommend the service. We wouldn’t hesitate to use it again if the need arises. It was invaluable to us.
Thanks very much for all your help with this great system. Without it we would not have been able to keep my Mom in her home.
We all want to thank you for your support and assistance in keeping mom in her home as long as possible. CareLink Advantage allowed Mom to remain safely in her own home for an additional 15 months, well beyond our expectations of where everyone thought she would need to move into a Long Term Care Facility. The service and response from you was much appreciated as you understood the importance to ensure mom’s health and safety.
The Carelink Advantage System allowed my mother who is in her 90’s to live in her own home for another 4 years before having to move to a special care home. Even though I live in another province, this system allowed me to check on my mother regularly.
I would highly recommend Carelink Advantage.
I am a clinician working with a Health Authority in British Columbia. Over the past three months, I have had the opportunity to witness firsthand, the success of CareLink Advantage technology. Motion sensors have been used for two of my clients for the purpose of keeping them safe overnight while alleviating the need for a one-to-one caregiver. This has been a tremendous success and has decreased the number of Home Support hours required by 372 hrs/month each. In a time where care needs often exceed the number of staff available, CareLink Advantage has proven to be a safe and truly successful alternative.
This equated to a monthly savings of >$11K/month
Thanks so much for your long-distance support with her Carelink alarm system and your efforts initially to try and find a watch that would suit her needs. You offer amazing and personal service and the sensor/alarm system allowed my mom to live safely and independently in her own apartment-for a year longer than she would have been able to do without it. It truly gave us peace of mind, knowing that my mom was safely indoors at night, and saved a lot of panicked trips to check on her. It allowed us to supervise her actions and movements to a large extent, from our own home without being overly intrusive. I had been hesitant at first about the whole notion of setting up sensors but this year of experience certainly made me a fan of the services you offer; I would happily recommend your company to anyone who has a family member living with dementia.
I absolutely love the service. I think it is genius and respectful. You and your installers are also top notch, very professional. I have heard 0 complaints from anyone who has been in contact with you, or your installers – always 100% satisfied experiences/families.
Peace of mind, theirs and yours.
Should you have any specific questions or concerns, please let us know!
One of our representatives will surely help you with your needs.